Coverart for item
The Resource The consumer in public services : choice, values and difference, edited by Richard Simmons, Martin Powell and Ian Greener

The consumer in public services : choice, values and difference, edited by Richard Simmons, Martin Powell and Ian Greener

Label
The consumer in public services : choice, values and difference
Title
The consumer in public services
Title remainder
choice, values and difference
Statement of responsibility
edited by Richard Simmons, Martin Powell and Ian Greener
Contributor
Subject
Language
eng
Summary
The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services
Dewey number
320.441
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1961-
http://library.link/vocab/relatedWorkOrContributorName
  • Simmons, Richard
  • Powell, Martin A.
  • Greener, Ian
http://library.link/vocab/subjectName
  • Public administration
  • Public utilities
  • Great Britain
Label
The consumer in public services : choice, values and difference, edited by Richard Simmons, Martin Powell and Ian Greener
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Color
multicolored
Contents
The consumer in public services; Contents; List of figures and tables; Acknowledgements; Notes on contributors; Foreword; 1. Introduction: managing the 'unmanageable consumer'; 2. The consumer and New Labour: the consumer as king?; 3. Narratives of public service delivery in the UK: comparing central and local government; 4. Understanding the 'differentiated consumer' in public services; 5. Differentiating consumers in professional services: information empowerment and the emergence of the fragmented consumer; 6. The healthcare consumer; 7. The consumer in education
Control code
ocn472871130
Dimensions
unknown
Extent
1 online resource (xiii, 289 pages)
File format
unknown
Form of item
online
Isbn
9781847421821
Level of compression
unknown
Note
Oxford University Press
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)472871130
Label
The consumer in public services : choice, values and difference, edited by Richard Simmons, Martin Powell and Ian Greener
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Color
multicolored
Contents
The consumer in public services; Contents; List of figures and tables; Acknowledgements; Notes on contributors; Foreword; 1. Introduction: managing the 'unmanageable consumer'; 2. The consumer and New Labour: the consumer as king?; 3. Narratives of public service delivery in the UK: comparing central and local government; 4. Understanding the 'differentiated consumer' in public services; 5. Differentiating consumers in professional services: information empowerment and the emergence of the fragmented consumer; 6. The healthcare consumer; 7. The consumer in education
Control code
ocn472871130
Dimensions
unknown
Extent
1 online resource (xiii, 289 pages)
File format
unknown
Form of item
online
Isbn
9781847421821
Level of compression
unknown
Note
Oxford University Press
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)472871130

Library Locations

    • InternetBorrow it
      Albany, Auckland, 0632, NZ
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