Coverart for item
The Resource Service management : the new paradigm in retailing, Jay Kandampully, editor

Service management : the new paradigm in retailing, Jay Kandampully, editor

Label
Service management : the new paradigm in retailing
Title
Service management
Title remainder
the new paradigm in retailing
Statement of responsibility
Jay Kandampully, editor
Contributor
Subject
Language
eng
Cataloging source
UKMGB
Illustrations
illustrations
Index
no index present
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
Kandampully, Jay
http://library.link/vocab/subjectName
Retail trade
Label
Service management : the new paradigm in retailing, Jay Kandampully, editor
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Contents
  • Why loyalty matters in retailing
  • Timothy L. Keiningham ... [et al.]
  • Strategic service innovation management in retailing
  • Allard C.R. van Riel
  • Electronic retailing and service quality
  • Jung-Hwan Kim and Sharron J. Lennon
  • Using multichannel marketing activities to build customer relationships: as pertaining to the consumer electronics retail sector
  • Patrick Vesel, Patricija Filipič Orel, amd Mija Špende
  • Multicultural consumers and the retail service experience
  • Veen Chattaraman
  • Service as the new paradigm in retailing
  • Culture and social media: changing service expectations
  • Sanjukta Pookulangara
  • Complaint management in retailing
  • Bernd Stauss and Wolfgang Seidel
  • Retailer branding through excellence in service
  • Jiyoung Hwang and Julia F. Cooper
  • Values resonance drives sustainable customer value: lessons from IKEA
  • Bo Edvardsson and Bo Enquist
  • Lessons from history: what today's retailers can learn from the marketing of The Wizard of Oz stage show in the 1900s
  • Pratibha A. Dabholkar
  • Jay Kandampully
  • Paradigm shifters in retailing
  • Jay Kandampully
  • The service imperative in the retailing industry
  • Minjeong Kim and Jay Kandampully
  • Customer service: does it matter?
  • Tor W. Andreassen and LIne L. Olsen
  • A framework for applying custimer insight and context to the development of a shopping experience strategy
  • James G. Barnes and Jordan W. Wright
Control code
ocn756282208
Dimensions
25 cm
Extent
xxxii, 315 p.
Isbn
9781461415541
Other physical details
ill. (some col.)
System control number
(OCoLC)756282208
Label
Service management : the new paradigm in retailing, Jay Kandampully, editor
Publication
Bibliography note
Includes bibliographical references and index
Contents
  • Why loyalty matters in retailing
  • Timothy L. Keiningham ... [et al.]
  • Strategic service innovation management in retailing
  • Allard C.R. van Riel
  • Electronic retailing and service quality
  • Jung-Hwan Kim and Sharron J. Lennon
  • Using multichannel marketing activities to build customer relationships: as pertaining to the consumer electronics retail sector
  • Patrick Vesel, Patricija Filipič Orel, amd Mija Špende
  • Multicultural consumers and the retail service experience
  • Veen Chattaraman
  • Service as the new paradigm in retailing
  • Culture and social media: changing service expectations
  • Sanjukta Pookulangara
  • Complaint management in retailing
  • Bernd Stauss and Wolfgang Seidel
  • Retailer branding through excellence in service
  • Jiyoung Hwang and Julia F. Cooper
  • Values resonance drives sustainable customer value: lessons from IKEA
  • Bo Edvardsson and Bo Enquist
  • Lessons from history: what today's retailers can learn from the marketing of The Wizard of Oz stage show in the 1900s
  • Pratibha A. Dabholkar
  • Jay Kandampully
  • Paradigm shifters in retailing
  • Jay Kandampully
  • The service imperative in the retailing industry
  • Minjeong Kim and Jay Kandampully
  • Customer service: does it matter?
  • Tor W. Andreassen and LIne L. Olsen
  • A framework for applying custimer insight and context to the development of a shopping experience strategy
  • James G. Barnes and Jordan W. Wright
Control code
ocn756282208
Dimensions
25 cm
Extent
xxxii, 315 p.
Isbn
9781461415541
Other physical details
ill. (some col.)
System control number
(OCoLC)756282208

Library Locations

    • Manawatū LibraryBorrow it
      Tennent Drive, Palmerston North, Palmerston North, 4472, NZ
      -40.385340 175.617349
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