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The Resource Quality management for organizational excellence : introduction to total quality, David L. Goetsch, Stanley B. Davis

Quality management for organizational excellence : introduction to total quality, David L. Goetsch, Stanley B. Davis

Label
Quality management for organizational excellence : introduction to total quality
Title
Quality management for organizational excellence
Title remainder
introduction to total quality
Statement of responsibility
David L. Goetsch, Stanley B. Davis
Creator
Contributor
Author
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Goetsch, David L
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1931-
http://library.link/vocab/relatedWorkOrContributorName
Davis, Stanley
http://library.link/vocab/subjectName
Total quality management
Label
Quality management for organizational excellence : introduction to total quality, David L. Goetsch, Stanley B. Davis
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Part 1. Philosophy and concepts -- The total quality approach to quality management: achieving organizational excellence -- Quality and global competitiveness -- Strategic management: planning and execution for competitive advantage -- Quality management, ethics and corporate social responsibility -- Partnering and strategic alliances -- Quality culture: changing hearts, minds, and attitudes -- Customer satisfaction, retention, and loyalty -- Employee empowerment -- Leadership and change -- Team building and teamwork -- Effective communication -- Education and training -- Overcoming politics, negativity, and conflict in the workplace -- ISO 9000 and total quality: the relationship -- Part 2. Tools and techniques -- Overview of total quality tools -- Problem solving and decision making -- Quality function deployment -- Optimizing and controlling processes through statistical process control -- Continual improvement methods with Six Sigma, Lean, Lean Six Sigma, and more -- Benchmarking -- Just-in-Time/Lean manufacturing (JIT/Lean) -- Implementing total quality management
Control code
ocn907657296
Dimensions
29 cm
Edition
Eighth edition
Extent
xiii, 434 pages
Isbn
9780133791853
Isbn Type
(alk. paper)
Lccn
2015009803
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)907657296
Label
Quality management for organizational excellence : introduction to total quality, David L. Goetsch, Stanley B. Davis
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Part 1. Philosophy and concepts -- The total quality approach to quality management: achieving organizational excellence -- Quality and global competitiveness -- Strategic management: planning and execution for competitive advantage -- Quality management, ethics and corporate social responsibility -- Partnering and strategic alliances -- Quality culture: changing hearts, minds, and attitudes -- Customer satisfaction, retention, and loyalty -- Employee empowerment -- Leadership and change -- Team building and teamwork -- Effective communication -- Education and training -- Overcoming politics, negativity, and conflict in the workplace -- ISO 9000 and total quality: the relationship -- Part 2. Tools and techniques -- Overview of total quality tools -- Problem solving and decision making -- Quality function deployment -- Optimizing and controlling processes through statistical process control -- Continual improvement methods with Six Sigma, Lean, Lean Six Sigma, and more -- Benchmarking -- Just-in-Time/Lean manufacturing (JIT/Lean) -- Implementing total quality management
Control code
ocn907657296
Dimensions
29 cm
Edition
Eighth edition
Extent
xiii, 434 pages
Isbn
9780133791853
Isbn Type
(alk. paper)
Lccn
2015009803
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)907657296

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