Coverart for item
The Resource Phone clones : authenticity work in the transnational service economy, Kiran Mirchandani, (electronic resource)

Phone clones : authenticity work in the transnational service economy, Kiran Mirchandani, (electronic resource)

Label
Phone clones : authenticity work in the transnational service economy
Title
Phone clones
Title remainder
authenticity work in the transnational service economy
Statement of responsibility
Kiran Mirchandani
Creator
Subject
Language
eng
http://library.link/vocab/creatorDate
1968-
http://library.link/vocab/creatorName
Mirchandani, Kiran
Dewey number
381
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • Call center agents
  • Service industries workers
  • Customer services
  • International business enterprises
  • Intercultural communication
  • Identity (Psychology)
Label
Phone clones : authenticity work in the transnational service economy, Kiran Mirchandani, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Contents
Introduction : the authentic clone -- Transnational customer service : a new touchstone of globalization -- Language training : the making of the deficient worker -- Hate nationalism and the outsourcing backlash -- Surveillance schooling for professional clones -- "Don't take calls, make contact!" : legitimizing racist abuse -- Being nowhere in the world : synchronous work and gendered time -- Conclusion : authenticity work in the transnational service economy
Control code
ocn786447021
Dimensions
unknown
Extent
1 online resource (x, 174 pages)
Form of item
online
Isbn
9780801464140
Note
eBooks on EBSCOhost
Other physical details
illustrations
Specific material designation
remote
System control number
(OCoLC)786447021
Label
Phone clones : authenticity work in the transnational service economy, Kiran Mirchandani, (electronic resource)
Publication
Bibliography note
Includes bibliographical references and index
Contents
Introduction : the authentic clone -- Transnational customer service : a new touchstone of globalization -- Language training : the making of the deficient worker -- Hate nationalism and the outsourcing backlash -- Surveillance schooling for professional clones -- "Don't take calls, make contact!" : legitimizing racist abuse -- Being nowhere in the world : synchronous work and gendered time -- Conclusion : authenticity work in the transnational service economy
Control code
ocn786447021
Dimensions
unknown
Extent
1 online resource (x, 174 pages)
Form of item
online
Isbn
9780801464140
Note
eBooks on EBSCOhost
Other physical details
illustrations
Specific material designation
remote
System control number
(OCoLC)786447021

Library Locations

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