Coverart for item
The Resource Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes, Derek R. Allen and Morris Wilburn

Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes, Derek R. Allen and Morris Wilburn

Label
Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes
Title
Linking customer and employee satisfaction to the bottom line
Title remainder
a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes
Statement of responsibility
Derek R. Allen and Morris Wilburn
Creator
Contributor
Subject
Language
eng
http://library.link/vocab/creatorDate
1959-
http://library.link/vocab/creatorName
Allen, Derek R.
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1953-
http://library.link/vocab/relatedWorkOrContributorName
Wilburn, Morris
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Job satisfaction
  • Industrial management
  • Success in business
Label
Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes, Derek R. Allen and Morris Wilburn
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 225-232) and index
Control code
6923093
Dimensions
24 cm
Extent
xvii, 238 p.
Isbn
9780873895019
Isbn Type
(alk. paper)
Lccn
2002001314
Other physical details
ill.
System control number
(DLC) 2002001314
Label
Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes, Derek R. Allen and Morris Wilburn
Publication
Bibliography note
Includes bibliographical references (p. 225-232) and index
Control code
6923093
Dimensions
24 cm
Extent
xvii, 238 p.
Isbn
9780873895019
Isbn Type
(alk. paper)
Lccn
2002001314
Other physical details
ill.
System control number
(DLC) 2002001314

Library Locations

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      -40.385340 175.617349
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