The Resource "Kia ora and welcome to Immigration New Zealand." : The experience of calling and working for the Immigration New Zealand contact centre : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Psychology at Massey University, Palmerston North, New Zealand, Alyson Margaret Scott

"Kia ora and welcome to Immigration New Zealand." : The experience of calling and working for the Immigration New Zealand contact centre : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Psychology at Massey University, Palmerston North, New Zealand, Alyson Margaret Scott

Label
"Kia ora and welcome to Immigration New Zealand." : The experience of calling and working for the Immigration New Zealand contact centre : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Psychology at Massey University, Palmerston North, New Zealand
Title
"Kia ora and welcome to Immigration New Zealand."
Title remainder
The experience of calling and working for the Immigration New Zealand contact centre : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Psychology at Massey University, Palmerston North, New Zealand
Statement of responsibility
Alyson Margaret Scott
Creator
Contributor
Degree granting institution
Subject
Language
eng
Cataloging source
PU
http://library.link/vocab/creatorName
Scott, Alyson Margaret
Degree
M.A.
Dewey number
353.4840993
Dissertation year
2015
Granting institution
Massey University
Index
no index present
Literary form
non fiction
Nature of contents
  • abstracts summaries
  • bibliography
  • theses
http://library.link/vocab/relatedWorkOrContributorName
Massey University
http://library.link/vocab/subjectName
  • Immigration New Zealand
  • Immigrants
  • Call centers
  • Call centers
Label
"Kia ora and welcome to Immigration New Zealand." : The experience of calling and working for the Immigration New Zealand contact centre : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Psychology at Massey University, Palmerston North, New Zealand, Alyson Margaret Scott
Instantiates
Production
Bibliography note
Includes bibliographical references
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
ch. 1. Introduction -- ch. 2. Literature review -- ch. 3. Methodology -- ch. 4. The customer service officers -- ch. 5. The immigrant representatives -- ch. 6. Discussion
Control code
16105889
Dimensions
30 cm
Extent
ix, 208 pages
Media category
unmediated
Media MARC source
rdamedia
Label
"Kia ora and welcome to Immigration New Zealand." : The experience of calling and working for the Immigration New Zealand contact centre : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Psychology at Massey University, Palmerston North, New Zealand, Alyson Margaret Scott
Production
Bibliography note
Includes bibliographical references
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
ch. 1. Introduction -- ch. 2. Literature review -- ch. 3. Methodology -- ch. 4. The customer service officers -- ch. 5. The immigrant representatives -- ch. 6. Discussion
Control code
16105889
Dimensions
30 cm
Extent
ix, 208 pages
Media category
unmediated
Media MARC source
rdamedia

Library Locations

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    • ManawatÅ« LibraryBorrow it
      Tennent Drive, Palmerston North, Palmerston North, 4472, NZ
      -40.385340 175.617349
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