Coverart for item
The Resource Electronic bill presentment and payment, Kornel Terplan

Electronic bill presentment and payment, Kornel Terplan

Label
Electronic bill presentment and payment
Title
Electronic bill presentment and payment
Statement of responsibility
Kornel Terplan
Creator
Subject
Language
eng
Summary
"Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic billing enables service providers to combine billing with advanced customer care and improved customer relationship management. Electronic Bill Presentment and Payment presents the essentials about this new way of viewing and paying bills. The author defines basic business models, such as biller direct and various consolidator model options, allocates the right tools to each of the models, and differentiates between the needs of principal industries. The text describes how to build and implement value added capabilities such as personalization, up-selling, online dispute management, and better control of the accounts payable and receivable process can significantly improve customer care and customer relationship management on behalf of service providers. About the Author:Kornel Terplan is a telecommunication expert with more than 30 years of highly successful multi-national consulting experience. He has provided consulting, training, and product development services to over 75 national and international corporations on four continents. He has served on the editorial board for over 140 articles, 22 books, and 115 papers. Dr. Terplan has designed five network management related courses and conducted over 80 seminar presentations in 15 countries."--Provided by publisher
Member of
http://library.link/vocab/creatorName
Terplan, Kornel
Dewey number
658.15/2
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
Advanced and emerging communications technologies series
http://library.link/vocab/subjectName
  • Electronic funds transfers
  • Payment
  • Invoices
Label
Electronic bill presentment and payment, Kornel Terplan
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Color
other
Contents
  • Introduction to EBPP; Definition of Electronic Bill Presentment and Payment; EBPP Service Types and Basic Business Models; EBPP Evolution Phases; EBPP Entities and Players; Who Is Using Electronic Bill Presentment and Payment; Requirements for EBPP; Driving Forces for EBPP; Challenges to EBPP; ; The Billing Process; Creation of the Bill; Presentment of the Bill; Payment; Comparison of Paper-Based and Electronic Solutions; Operational Aspects; ; Business Models for EBPP; Biller Direct; E-Mail; Consolidator Alternatives; Consumer-Centric Aggregation; Use of Portals; Service Bureau; Application Service Provider; Invited Pull; Comparison of Business Models; ; Value-Added Attributes of EBPP; Value-Added Features to EBPP Core Solutions; Electronic-Component Composition; Content Authoring and Deployment; Customer Relationship Management (CRM); Use of EBPP for Business-to-Business (B2B) Relationships; Use of EBPP for
  • Business-to-Consumer (B2C) Relationships; Use of EBPP in Small and Medium Enterprises (SME) and Small-Office and Home-Office (SOHO) Environments; Real-Time and Convergent Mediation; ; Risks, Security, and Privacy with EBPP Business Models; and Solutions; The EBPP Security Assurance Process; Security Risks with EBPP; Security Solutions; Data Privacy; Legal Issues; Identrus Case Study; Open Platform for Security (OPSEC); ; Documentation and Payment Standards for EBPP; Documentation Standards; Payment StandardsAlliances among EBPP Entities; ; EBPP Service Providers and Products; Software Vendors and Application Service Providers; Financial Service Providers; Billing Service Providers; Consolidators and Aggregators; Portals, Distributors,
  • And Exchanges; Document and Postal Service Outsourcers; Service Bureaus; The Selection Process; ; EBPP Operating Concepts; Fault and Performance Management; Storage Management; Data Warehousing for Maintaining Data; Support Systems and Management Applications; Integration of Core and Management Applications; ; Case Studies of Successful EBPP Implementations; Case Study 1 -- HTC with WebOSS to Implement EBPP; Case Study 2 -- CheckFree/Daleen/Cbeyond with Paperless Bill Presentment and Payment; Case Study 3 -- The Pitney Bowes Story; ; Summary and Trends of Designing, Implementing, and Operating EBPP Solutions; Benefits of Offering and Using EBPP; Positioning EBPP; Key Issues to Be Solved for Successful EBPP Applications; Successful Business Models -- Impact of Demographics; Regional Expectations; Summary; Acronyms; Bibliography; ; Index; ; Each chapter concludes with a summary
Control code
ocn252893858
Dimensions
unknown
Extent
1 online resource (xx, 344 pages)
Form of item
online
Isbn
9780203009413
Note
Taylor & Francis
Other physical details
illustrations
Specific material designation
remote
System control number
(OCoLC)252893858
Label
Electronic bill presentment and payment, Kornel Terplan
Publication
Bibliography note
Includes bibliographical references and index
Color
other
Contents
  • Introduction to EBPP; Definition of Electronic Bill Presentment and Payment; EBPP Service Types and Basic Business Models; EBPP Evolution Phases; EBPP Entities and Players; Who Is Using Electronic Bill Presentment and Payment; Requirements for EBPP; Driving Forces for EBPP; Challenges to EBPP; ; The Billing Process; Creation of the Bill; Presentment of the Bill; Payment; Comparison of Paper-Based and Electronic Solutions; Operational Aspects; ; Business Models for EBPP; Biller Direct; E-Mail; Consolidator Alternatives; Consumer-Centric Aggregation; Use of Portals; Service Bureau; Application Service Provider; Invited Pull; Comparison of Business Models; ; Value-Added Attributes of EBPP; Value-Added Features to EBPP Core Solutions; Electronic-Component Composition; Content Authoring and Deployment; Customer Relationship Management (CRM); Use of EBPP for Business-to-Business (B2B) Relationships; Use of EBPP for
  • Business-to-Consumer (B2C) Relationships; Use of EBPP in Small and Medium Enterprises (SME) and Small-Office and Home-Office (SOHO) Environments; Real-Time and Convergent Mediation; ; Risks, Security, and Privacy with EBPP Business Models; and Solutions; The EBPP Security Assurance Process; Security Risks with EBPP; Security Solutions; Data Privacy; Legal Issues; Identrus Case Study; Open Platform for Security (OPSEC); ; Documentation and Payment Standards for EBPP; Documentation Standards; Payment StandardsAlliances among EBPP Entities; ; EBPP Service Providers and Products; Software Vendors and Application Service Providers; Financial Service Providers; Billing Service Providers; Consolidators and Aggregators; Portals, Distributors,
  • And Exchanges; Document and Postal Service Outsourcers; Service Bureaus; The Selection Process; ; EBPP Operating Concepts; Fault and Performance Management; Storage Management; Data Warehousing for Maintaining Data; Support Systems and Management Applications; Integration of Core and Management Applications; ; Case Studies of Successful EBPP Implementations; Case Study 1 -- HTC with WebOSS to Implement EBPP; Case Study 2 -- CheckFree/Daleen/Cbeyond with Paperless Bill Presentment and Payment; Case Study 3 -- The Pitney Bowes Story; ; Summary and Trends of Designing, Implementing, and Operating EBPP Solutions; Benefits of Offering and Using EBPP; Positioning EBPP; Key Issues to Be Solved for Successful EBPP Applications; Successful Business Models -- Impact of Demographics; Regional Expectations; Summary; Acronyms; Bibliography; ; Index; ; Each chapter concludes with a summary
Control code
ocn252893858
Dimensions
unknown
Extent
1 online resource (xx, 344 pages)
Form of item
online
Isbn
9780203009413
Note
Taylor & Francis
Other physical details
illustrations
Specific material designation
remote
System control number
(OCoLC)252893858

Library Locations

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