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The Resource Do it right the second time : benchmarking best practices in the quality change process, Peter Merrill

Do it right the second time : benchmarking best practices in the quality change process, Peter Merrill

Label
Do it right the second time : benchmarking best practices in the quality change process
Title
Do it right the second time
Title remainder
benchmarking best practices in the quality change process
Statement of responsibility
Peter Merrill
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Merrill, Peter
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Benchmarking (Management)
  • Total quality management
Label
Do it right the second time : benchmarking best practices in the quality change process, Peter Merrill
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Contents
Pt. I. The reason -- Ch. 1. Why are we doing this? -- Ch. 2. The customer -- Pt. II. The foundation -- Ch. 3. The vision -- Ch. 4. Quality values -- Ch. 5. Culture -- Pt. III. The change -- Ch. 6. Resistance to change -- Ch. 7. The change process -- Ch. 8. The quality management team: agents for change -- Ch. 9. Leadership -- Pt. IV. The processes -- Ch. 10. Process ownership -- Ch. 11. Measurement -- Ch. 12. Cost of quality -- Ch. 13. Corrective action -- Pt. V. The people -- Ch. 14. Education -- Ch. 15. Communication -- Ch. 16. Teamwork -- Ch. 17. Recognition -- Pt. VI. The continuity -- Ch. 18. Continuation -- Ch. 19. Using the Baldrige criteria to assess quality systems -- Ch. 20. ISO 9000: how to make it happen -- Ch. 21. ISO 9000: less procedures, more planning -- Ch. 22. Internal audit - involve people, create value -- Ch. 23. Choosing from the menu -- Ch. 24. The new organization
Control code
ocn286534188
Dimensions
23 cm
Edition
2nd ed
Extent
xxxv, 360 p.
Isbn
9780873897334
Lccn
2009007556
Other physical details
ill.
System control number
(OCoLC)286534188
Label
Do it right the second time : benchmarking best practices in the quality change process, Peter Merrill
Publication
Bibliography note
Includes bibliographical references and index
Contents
Pt. I. The reason -- Ch. 1. Why are we doing this? -- Ch. 2. The customer -- Pt. II. The foundation -- Ch. 3. The vision -- Ch. 4. Quality values -- Ch. 5. Culture -- Pt. III. The change -- Ch. 6. Resistance to change -- Ch. 7. The change process -- Ch. 8. The quality management team: agents for change -- Ch. 9. Leadership -- Pt. IV. The processes -- Ch. 10. Process ownership -- Ch. 11. Measurement -- Ch. 12. Cost of quality -- Ch. 13. Corrective action -- Pt. V. The people -- Ch. 14. Education -- Ch. 15. Communication -- Ch. 16. Teamwork -- Ch. 17. Recognition -- Pt. VI. The continuity -- Ch. 18. Continuation -- Ch. 19. Using the Baldrige criteria to assess quality systems -- Ch. 20. ISO 9000: how to make it happen -- Ch. 21. ISO 9000: less procedures, more planning -- Ch. 22. Internal audit - involve people, create value -- Ch. 23. Choosing from the menu -- Ch. 24. The new organization
Control code
ocn286534188
Dimensions
23 cm
Edition
2nd ed
Extent
xxxv, 360 p.
Isbn
9780873897334
Lccn
2009007556
Other physical details
ill.
System control number
(OCoLC)286534188

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