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The Resource Design and management of service processes : keeping customers for life, Rohit Ramaswamy

Design and management of service processes : keeping customers for life, Rohit Ramaswamy

Label
Design and management of service processes : keeping customers for life
Title
Design and management of service processes
Title remainder
keeping customers for life
Statement of responsibility
Rohit Ramaswamy
Creator
Subject
Language
eng
http://library.link/vocab/creatorDate
1960-
http://library.link/vocab/creatorName
Ramaswamy, Rohit
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
bibliography
Series statement
Engineering process improvement series
http://library.link/vocab/subjectName
  • Customer services
  • Service industries
  • Production planning
  • Total quality management
Label
Design and management of service processes : keeping customers for life, Rohit Ramaswamy
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 411-414) and index
Control code
96004344
Dimensions
24 cm
Extent
xxvii, 424 p.
Isbn
9780201633832
Lccn
96004344
Other physical details
ill.
System control number
(nzNZBN)9536378
Label
Design and management of service processes : keeping customers for life, Rohit Ramaswamy
Publication
Bibliography note
Includes bibliographical references (p. 411-414) and index
Control code
96004344
Dimensions
24 cm
Extent
xxvii, 424 p.
Isbn
9780201633832
Lccn
96004344
Other physical details
ill.
System control number
(nzNZBN)9536378

Library Locations

    • Albany LibraryBorrow it
      Gate 1, East Precinct, Albany Expressway (SH17), Albany, Auckland, 0632, NZ
      -36.733330 174.700641
    • ManawatÅ« LibraryBorrow it
      Tennent Drive, Palmerston North, Palmerston North, 4472, NZ
      -40.385340 175.617349
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