Coverart for item
The Resource Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification, by Terry G. Vavra

Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification, by Terry G. Vavra

Label
Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification
Title
Customer satisfaction measurement simplified
Title remainder
a step-by-step guide for ISO 9001:2000 certification
Statement of responsibility
by Terry G. Vavra
Creator
Subject
Genre
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Vavra, Terry G
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
  • standards specifications
  • bibliography
  • statistics
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Questionnaires
  • ISO 9001 Standard
Label
Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification, by Terry G. Vavra
Instantiates
Publication
Accompanying material
1 computer optical disc (4 3/4 in.)
Bibliography note
Includes bibliographical references (p. 297-300) and index
Control code
ocm47023456
Dimensions
24 cm. +
Dimensions
4 3/4 in. or 12 cm.
Extent
xx, 307 p.
Isbn
9780873895002
Isbn Type
(alk. paper)
Lccn
2001040046
Other physical details
ill.
Sound
unknown sound
Specific material designation
optical disk
System control number
(OCoLC)47023456
System details
System requirements for accompanying CD-ROM: Excel
Label
Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification, by Terry G. Vavra
Publication
Accompanying material
1 computer optical disc (4 3/4 in.)
Bibliography note
Includes bibliographical references (p. 297-300) and index
Control code
ocm47023456
Dimensions
24 cm. +
Dimensions
4 3/4 in. or 12 cm.
Extent
xx, 307 p.
Isbn
9780873895002
Isbn Type
(alk. paper)
Lccn
2001040046
Other physical details
ill.
Sound
unknown sound
Specific material designation
optical disk
System control number
(OCoLC)47023456
System details
System requirements for accompanying CD-ROM: Excel

Library Locations

    • Albany LibraryBorrow it
      Gate 1, East Precinct, Albany Expressway (SH17), Albany, Auckland, 0632, NZ
      -36.733330 174.700641
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