Coverart for item
The Resource Continuous permanent improvement, Arun Hariharan ; forewords by Mikel J. Harry and Kewal K. Nohria

Continuous permanent improvement, Arun Hariharan ; forewords by Mikel J. Harry and Kewal K. Nohria

Label
Continuous permanent improvement
Title
Continuous permanent improvement
Statement of responsibility
Arun Hariharan ; forewords by Mikel J. Harry and Kewal K. Nohria
Creator
Author
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Hariharan, Arun
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Total quality management
  • Organizational effectiveness
  • Quality assurance
  • Success in business
Label
Continuous permanent improvement, Arun Hariharan ; forewords by Mikel J. Harry and Kewal K. Nohria
Instantiates
Publication
Bibliography note
Includes bibliographical references (page 227) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Business or excellence: do we have a choice? -- Make quality your strategy -- Whose job is excellence? -- Beginning from the beginning: know who your customers are and what they want -- Standardize to improve: business process mapping -- Measures that matter -- The beginning of improvement: making quality problems visible -- The fascinating world of lean -- Double your revenue and profits without selling more: the importance of First Time Right -- A management philosophy called Six Sigma -- Is a complaining customer doing you a favor? -- Resolved, but not resolved -- Root cause analysis -- Close the loop with the customer -- Kaizen and the power of ideas -- 360-Degree knowledge management -- Do business excellence models help? -- A word to business leaders -- A word to quality professionals -- A word to services -- Summing up: the cycle of continuous permanent improvement -- Call to action
Control code
ocn875674967
Dimensions
24 cm
Extent
xx, 236 pages
Isbn
9780873898867
Isbn Type
(hardcover : alk. paper)
Lccn
2014010125
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)875674967
Label
Continuous permanent improvement, Arun Hariharan ; forewords by Mikel J. Harry and Kewal K. Nohria
Publication
Bibliography note
Includes bibliographical references (page 227) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Business or excellence: do we have a choice? -- Make quality your strategy -- Whose job is excellence? -- Beginning from the beginning: know who your customers are and what they want -- Standardize to improve: business process mapping -- Measures that matter -- The beginning of improvement: making quality problems visible -- The fascinating world of lean -- Double your revenue and profits without selling more: the importance of First Time Right -- A management philosophy called Six Sigma -- Is a complaining customer doing you a favor? -- Resolved, but not resolved -- Root cause analysis -- Close the loop with the customer -- Kaizen and the power of ideas -- 360-Degree knowledge management -- Do business excellence models help? -- A word to business leaders -- A word to quality professionals -- A word to services -- Summing up: the cycle of continuous permanent improvement -- Call to action
Control code
ocn875674967
Dimensions
24 cm
Extent
xx, 236 pages
Isbn
9780873898867
Isbn Type
(hardcover : alk. paper)
Lccn
2014010125
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)875674967

Library Locations

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      -36.733330 174.700641
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