Coverart for item
The Resource Complex service delivery processes : strategy to operations, Jean Harvey

Complex service delivery processes : strategy to operations, Jean Harvey

Label
Complex service delivery processes : strategy to operations
Title
Complex service delivery processes
Title remainder
strategy to operations
Statement of responsibility
Jean Harvey
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1950-
http://library.link/vocab/creatorName
Harvey, Jean
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Service industries
  • Organizational effectiveness
  • Industrial efficiency
  • Business planning
Label
Complex service delivery processes : strategy to operations, Jean Harvey
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Contents
Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business
Control code
ocn668193547
Dimensions
26 cm
Edition
2nd ed
Extent
xxxi, 428 p.
Isbn
9780873898003
Isbn Type
(soft cover : alk. paper)
Lccn
2010046264
Other physical details
ill.
System control number
(OCoLC)668193547
Label
Complex service delivery processes : strategy to operations, Jean Harvey
Publication
Bibliography note
Includes bibliographical references and index
Contents
Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business
Control code
ocn668193547
Dimensions
26 cm
Edition
2nd ed
Extent
xxxi, 428 p.
Isbn
9780873898003
Isbn Type
(soft cover : alk. paper)
Lccn
2010046264
Other physical details
ill.
System control number
(OCoLC)668193547

Library Locations

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      -40.385340 175.617349
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