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The Resource Business process mapping workbook : improving customer satisfaction, J. Mike Jacka, Paulette J. Keller

Business process mapping workbook : improving customer satisfaction, J. Mike Jacka, Paulette J. Keller

Label
Business process mapping workbook : improving customer satisfaction
Title
Business process mapping workbook
Title remainder
improving customer satisfaction
Statement of responsibility
J. Mike Jacka, Paulette J. Keller
Creator
Contributor
Subject
Language
eng
http://library.link/vocab/creatorName
Jacka, J. Mike,
Dewey number
658.401
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
Keller, Paulette J.,
http://library.link/vocab/subjectName
  • Business planning
  • Total quality management
  • Flow charts
Label
Business process mapping workbook : improving customer satisfaction, J. Mike Jacka, Paulette J. Keller
Instantiates
Publication
Contents
Process Mapping -- Drilling Down into the Process -- Process Identification -- Information Gathering -- Interviewing and Map Generation -- Building the Map -- Analysis of the Process Maps -- Customer Mapping -- Spaghetti Maps and RACI Matrices
Control code
ocn923853640
Dimensions
unknown
Extent
1 online resource
Form of item
online
Isbn
9781119198406
Note
Wiley
Specific material designation
remote
System control number
(OCoLC)923853640
Label
Business process mapping workbook : improving customer satisfaction, J. Mike Jacka, Paulette J. Keller
Publication
Contents
Process Mapping -- Drilling Down into the Process -- Process Identification -- Information Gathering -- Interviewing and Map Generation -- Building the Map -- Analysis of the Process Maps -- Customer Mapping -- Spaghetti Maps and RACI Matrices
Control code
ocn923853640
Dimensions
unknown
Extent
1 online resource
Form of item
online
Isbn
9781119198406
Note
Wiley
Specific material designation
remote
System control number
(OCoLC)923853640

Library Locations

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      Albany, Auckland, 0632, NZ
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