Coverart for item
The Resource Business performance measurement : theory and practice, edited by Andy Neely

Business performance measurement : theory and practice, edited by Andy Neely

Label
Business performance measurement : theory and practice
Title
Business performance measurement
Title remainder
theory and practice
Statement of responsibility
edited by Andy Neely
Contributor
Subject
Language
eng
Summary
This multidisciplinary, international book draws together the key themes in business performance measurement to provide an up-to-date summary of the leading ideas in the field. It will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline
Dewey number
658.4/01
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
Neely, A. D.
http://library.link/vocab/subjectName
  • Organizational effectiveness
  • Performance
  • Total quality management
Label
Business performance measurement : theory and practice, edited by Andy Neely
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Color
multicolored
Contents
  • pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely
  • pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely [and others]
Control code
ocm56130934
Dimensions
unknown
Extent
1 online resource (xiii, 366 pages)
File format
unknown
Form of item
online
Isbn
9780511119576
Level of compression
unknown
Note
eBooks on EBSCOhost
Other physical details
illustrations
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)56130934
Label
Business performance measurement : theory and practice, edited by Andy Neely
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Color
multicolored
Contents
  • pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely
  • pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely [and others]
Control code
ocm56130934
Dimensions
unknown
Extent
1 online resource (xiii, 366 pages)
File format
unknown
Form of item
online
Isbn
9780511119576
Level of compression
unknown
Note
eBooks on EBSCOhost
Other physical details
illustrations
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)56130934

Library Locations

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      Albany, Auckland, 0632, NZ
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