The Resource A study of frontline employees' perceptions on service quality management at GZITIC Industrial Bank : a research report presented in partial fulfillment of the requirements for the degree of Master of Management in Banking Studies at Massey University, Turitea Campus, New Zealand, Kunning Jiao

A study of frontline employees' perceptions on service quality management at GZITIC Industrial Bank : a research report presented in partial fulfillment of the requirements for the degree of Master of Management in Banking Studies at Massey University, Turitea Campus, New Zealand, Kunning Jiao

Label
A study of frontline employees' perceptions on service quality management at GZITIC Industrial Bank : a research report presented in partial fulfillment of the requirements for the degree of Master of Management in Banking Studies at Massey University, Turitea Campus, New Zealand
Title
A study of frontline employees' perceptions on service quality management at GZITIC Industrial Bank
Title remainder
a research report presented in partial fulfillment of the requirements for the degree of Master of Management in Banking Studies at Massey University, Turitea Campus, New Zealand
Statement of responsibility
Kunning Jiao
Creator
Subject
Language
eng
http://library.link/vocab/creatorName
Jiao, Kunning
Dissertation note
Research report (M. Mgt.)--Massey University, Palmerston North, 2004
Illustrations
  • illustrations
  • forms
Index
no index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Banks and banking
  • Banks and banking
  • Banks and banking
Label
A study of frontline employees' perceptions on service quality management at GZITIC Industrial Bank : a research report presented in partial fulfillment of the requirements for the degree of Master of Management in Banking Studies at Massey University, Turitea Campus, New Zealand, Kunning Jiao
Instantiates
Publication
Note
Cover title
Bibliography note
Includes bibliographical references (leaves 62-69)
Control code
9166249
Dimensions
30 cm
Extent
vi, 73 leaves
Other physical details
ill.
Label
A study of frontline employees' perceptions on service quality management at GZITIC Industrial Bank : a research report presented in partial fulfillment of the requirements for the degree of Master of Management in Banking Studies at Massey University, Turitea Campus, New Zealand, Kunning Jiao
Publication
Note
Cover title
Bibliography note
Includes bibliographical references (leaves 62-69)
Control code
9166249
Dimensions
30 cm
Extent
vi, 73 leaves
Other physical details
ill.

Library Locations

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      Tennent Drive, Palmerston North, Palmerston North, 4472, NZ
      -40.385340 175.617349
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