Coverart for item
The Resource 101 ways to improve customer service : training, tools, tips, and techniques, Lorraine L. Ukens, (electronic resource)

101 ways to improve customer service : training, tools, tips, and techniques, Lorraine L. Ukens, (electronic resource)

Label
101 ways to improve customer service : training, tools, tips, and techniques
Title
101 ways to improve customer service
Title remainder
training, tools, tips, and techniques
Statement of responsibility
Lorraine L. Ukens
Title variation
One hundred and one ways to improve customer service
Creator
Subject
Language
eng
Summary
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization
Member of
http://library.link/vocab/creatorName
Ukens, Lorraine L
Dewey number
658.8/12
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
dictionaries
Series statement
Essential resources for training and HR professionals
http://library.link/vocab/subjectName
  • Customer services
  • Employees
Label
101 ways to improve customer service : training, tools, tips, and techniques, Lorraine L. Ukens, (electronic resource)
Instantiates
Publication
Antecedent source
unknown
Color
multicolored
Contents
101 Ways to Improve Customer Service; Contents; Contents for the CD-ROM; Introduction: Getting the Most from This Resource; Topical Index of Interventions; Section I: Awareness; Section II: Communication; Section III: Planning; Section IV: Problem Solving; Section V: Quality; Section VI: Teamwork; Appendix A: Internal Customer Service; Appendix B: Call Centers; Appendix C: Retail; Appendix D: Sales; About the Author; How to Use the CD-ROM
Control code
ocn168337413
Dimensions
unknown
Extent
1 online resource (xxiv, 366 pages)
File format
unknown
Form of item
online
Isbn
9780787994822
Level of compression
unknown
Note
eBooks on EBSCOhost
Other physical details
illustrations
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)168337413
Label
101 ways to improve customer service : training, tools, tips, and techniques, Lorraine L. Ukens, (electronic resource)
Publication
Antecedent source
unknown
Color
multicolored
Contents
101 Ways to Improve Customer Service; Contents; Contents for the CD-ROM; Introduction: Getting the Most from This Resource; Topical Index of Interventions; Section I: Awareness; Section II: Communication; Section III: Planning; Section IV: Problem Solving; Section V: Quality; Section VI: Teamwork; Appendix A: Internal Customer Service; Appendix B: Call Centers; Appendix C: Retail; Appendix D: Sales; About the Author; How to Use the CD-ROM
Control code
ocn168337413
Dimensions
unknown
Extent
1 online resource (xxiv, 366 pages)
File format
unknown
Form of item
online
Isbn
9780787994822
Level of compression
unknown
Note
eBooks on EBSCOhost
Other physical details
illustrations
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)168337413

Library Locations

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